Terms of Service
Last updated: June 2, 2026
1. Service
VayloMail provides managed private mail hosting on a dedicated VPS per customer. The service includes Postfix, Dovecot, Roundcube webmail, DKIM signing, automated DNS through VayloMail nameservers, nightly offsite backups, and daily monitoring.
2. Acceptable use
You agree not to use the service to send unsolicited bulk email (spam), phishing, malware, fraudulent communications, or any content that violates applicable law. You are responsible for ensuring that anyone you authorise to use your mailbox abides by these terms.
VayloMail may suspend or terminate accounts that send unsolicited mail or generate excessive abuse complaints. We will give written notice before termination wherever possible.
3. Customer responsibilities
- Keep your domain registration and any third-party DNS configuration current.
- Use a strong password and rotate it periodically. Don't share credentials by insecure means.
- If you use catchall mailboxes for account creation at third-party sites, ensure your use complies with those sites' terms.
4. Billing
Service is billed monthly via Stripe at the rate displayed at checkout. You may cancel at any time from the Stripe customer portal; cancellation takes effect at the end of the current billing period. There are no partial-period refunds.
5. Service availability
VayloMail targets high availability but does not currently offer a contractual uptime SLA. Planned maintenance is communicated in advance via email where reasonable. Brief outages for kernel updates and security patching may occur.
6. Data retention and deletion
Your mailbox and backups are retained for the duration of your subscription and for 14 days after cancellation, after which they are securely destroyed. You can request earlier deletion by emailing support@vaylomail.com.
7. Limitation of liability
VayloMail's total liability for any claim arising from the service is limited to the amount you paid in the three months preceding the claim. VayloMail is not liable for indirect, consequential, or incidental damages, including lost profits or lost data, except where prohibited by law.
8. Changes
VayloMail may update these terms with at least 30 days' notice via the email on file. Continued use after the effective date constitutes acceptance.
9. Contact
Questions: support@vaylomail.com.