Terms of Service
Last updated: August 12, 2026
1. Service
VayloMail provides managed private mail hosting on a dedicated VPS per customer. The service includes Postfix, Dovecot, Roundcube webmail, DKIM signing, automated DNS through VayloMail nameservers, nightly offsite backups, and daily monitoring.
2. Acceptable use
You agree not to use the service to send unsolicited bulk email (spam), phishing, malware, fraudulent communications, or any content that violates applicable law. You are responsible for ensuring that anyone you authorise to use your mailbox abides by these terms.
VayloMail may suspend or terminate accounts that send unsolicited mail or generate excessive abuse complaints. We will give written notice before termination wherever possible.
3. Customer responsibilities
- Keep your domain registration and any third-party DNS configuration current.
- Use a strong password and rotate it periodically. Don't share credentials by insecure means.
- If you use catchall mailboxes for account creation at third-party sites, ensure your use complies with those sites' terms.
4. Billing
Service is billed via Stripe at the rate and billing period displayed at checkout. You may choose monthly billing or annual billing; annual plans are paid in advance for the full year and renew yearly until cancelled. You may cancel at any time from the Stripe customer portal; cancellation takes effect at the end of the current billing period, and you keep access until that date. There are no partial-period refunds — for an annual plan this means cancelling part-way through a paid year does not entitle you to a pro-rata refund for the unused months.
5. Referral programme
Eligible full-price VayloMail customers may receive £17.50 of non-cash account credit for each genuinely new customer who subscribes through their personal referral link. Monthly referrals qualify after the new customer makes two successful full-price monthly payments. Annual referrals qualify 30 days after a successful full-price annual payment, provided that payment has not been refunded or disputed.
Referral credit applies automatically to future VayloMail invoices, stacks and carries forward until used. It cannot be withdrawn, transferred or exchanged for cash. Self-referrals, referrals of previous customers, discounted or promotional signups, refunded or disputed payments, and referrals by heavily discounted legacy accounts do not qualify. If a qualifying payment is later refunded or disputed, the associated referral credit may be reversed. VayloMail may withhold or reverse credit where there is fraud, abuse or an attempt to circumvent these rules.
6. Service availability
VayloMail targets high availability but does not currently offer a contractual uptime SLA. Planned maintenance is communicated in advance via email where reasonable. Brief outages for kernel updates and security patching may occur.
7. Data retention and deletion
Your mailbox and backups are retained for the duration of your subscription and for 14 days after cancellation, after which they are securely destroyed. You can request earlier deletion by emailing support@vaylomail.com.
8. Limitation of liability
VayloMail's total liability for any claim arising from the service is limited to the amount you paid in the three months preceding the claim. VayloMail is not liable for indirect, consequential, or incidental damages, including lost profits or lost data, except where prohibited by law.
9. Changes
VayloMail may update these terms with at least 30 days' notice via the email on file. Continued use after the effective date constitutes acceptance.
10. Contact
Questions: support@vaylomail.com.